South Eastern Trains Questionnaire

Today I was asked to fill in a questionnaire regarding the service on my train.

Most of the questions where about silly issues - how well was the guard turned out, what was the refreshment situation like etc.

Here's my response:



I have just filled in a questionnaire regarding your service.

I would like to state that 90% of the questions were insignificant and irrelevant to the average commuter.

A more cynical person than myself might even suggest that they were there to dilute the criticism from the truly relevant questions.

The things that matter to me, (and I assume my fellow passengers):

1. a journey of approximately 50 miles takes approximately 1:30 hours. (I have calculated that this is roughly 44m/hour), this is shameful,

2. the journey has deliberately got slower and stops at more stations in order to make the HS train service seem (artificially) more attractive, this is duplicitous,

3. yesterday I had to sit on the floor again on my home ward journey as all the seats of standard class were taken (I went through the whole train), whilst I had to listen to threats against anyone who sat in first class. This is just wrong.

4. I have to pay £400 a month for a slow, antiquated service, for which I often don't even get a seat.

How well the guard was preened pales into insignificance in comparison.

The only way you get away with such poor service is because you have a monopoly.

Regards,


Gavin.